Payment & Engagement Terms

Building your shop's system costs $7,500, split in two:

• $3,750 up front, after the agreement is signed and before the build starts.
• $3,750 three months after launch — once you have seen the system working in your shop.

The up-front half is non-refundable once the build has started — by then, real work has gone into your system.

Once the full build fee is paid, the system is yours. If you ever leave, you take it with you — the code and your data.

Running your system costs a flat $1,500 per month, starting when your system launches. It covers:

• Hosting — your hosting bill is $0. We pay it.
• Maintenance and fixes — your maintenance bill is $0. If something breaks, we fix it.
• Support — one number to call, and a person you know answers.
• Unlimited changes inside your system — new fields, new screens, new reports, changed workflows. If it lives inside your app, it's covered.

There are no per-user fees and no add-ons. The number does not grow because your crew grows.

One boundary: a brand-new app is a new build. If you want a second, separate system — a new product, not a change to the one you have — we quote it as its own build. Everything inside your existing system stays covered by the monthly fee.

• We send invoices by email, payable by card or bank transfer through a secure payment link.
• The monthly fee is billed once a month, on the same date each month.
• Invoices are due on the date shown on the invoice.

If a payment is missed, we call you first — things happen. If invoices stay unpaid, we may pause the service until the account is settled. Your data stays yours the whole time.

The monthly service is month to month. There is no long contract and no cancellation fee.

• Tell us you want to stop, and we finish out the current month.
• We hand over your system — the code and all of your data — in a usable form, and help you or your next provider get set up to run it.
• After handover, hosting and upkeep are on you (or whoever you hire). We can point you in the right direction on the way out.

If you cancel before the build fee is fully paid, the remaining balance is due at handover — that is what makes the system yours to take.

A standard build runs about four weeks: we watch how your shop works, build the system around it, launch around day 15, and then tune it while your crew uses it for real.

That schedule depends on you too:

• We need time with you or your crew early on to see how the shop actually runs.
• Slow answers stretch the timeline. That's fine — it just moves the dates.
• If we can't reach you for more than 14 days during a build, we may pause the project until you're back.

There is no ticket portal and no revision count. Call, text, or email the person you already know, tell us what you need, and we tell you when it will be done.

• Small changes usually land within days.
• Bigger changes get a plain-English plan and a date before we start.
• If a request is really a brand-new app, we say so up front and quote it as a new build — before any work starts, never after.

Questions about a payment, an invoice, or any of these terms:

Email: hello@levelbyte.co